Customer Service Representative - Sales

Pay range: $19.71-28.85/hr DOE

**This position is located in Syracuse, NY.

At Bluefors, we are proud to design and manufacture world-class cryogenic solutions that enable breakthrough discoveries. From our Syracuse, NY facility, home to Cryomech product lines, we develop and build cryogenic systems that power advances in quantum technology, scientific research, and other cutting-edge industries.

Founded in Finland in 2008, Bluefors quickly became the global leader in ultra-low temperature systems. With the addition of Cryomech, Syracuse-based pioneer since 1963, our combined expertise allows us to deliver reliable, high-performance products that scientists, innovators, and industries depend on every day.

Our team of 600+ professionals from over 50 nationalities is united by curiosity, craftsmanship, and a shared mission: to help our customers go further. Whether building precision cryocoolers, engineering complete measurement systems, or supporting our products in the field, we focus on quality, collaboration and progress.

Working at Bluefors means contributing to technology that has real impact worldwide. In Syracuse, our employees are the heart of producing the cryogenic systems that enable tomorrow's discoveries - while building rewarding careers in engineering, manufacturing, quality, finance, sales, service and beyond.

Position Summary

This position is responsible for responding to inquiries from prospective customers, preparing sales quotations, and issuing order acknowledgements upon receipt of formal purchase orders.

Essential Duties and Responsibilities

• Provide timely and accurate responses to customer inquiries regarding order status and product information.

• Process customer orders and revisions in accordance with established departmental policies and procedures.

• Collaborate cross-functionally with internal teams to address and resolve customer needs.

• Communicate customer concerns promptly and effectively to appropriate stakeholders.

• Perform export compliance screenings in alignment with Bluefors policies.

• Review purchase orders, contracts, and applicable terms and conditions.

• Perform additional duties as assigned.

Qualifications and Education Requirements

High School diploma/GED with six months to one-year related experience and/or training; Associates degree or equivalent from two-year college or technical school preferred; or equivalent combination of education and experience. Experience with export compliance screenings is highly preferred.

Job Competencies:

• Ability to read and interpret documents such as safety guidelines, operating instructions, procedure manuals, and training materials.

• Strong customer focus and service orientation.

• Effective time management and organizational skills.

• Excellent interpersonal and relationship-building abilities.

• Ability to work both independently and collaboratively in a team environment.

• Strong written and verbal communication skills.

• Computer proficiency, including data entry and processing (Microsoft Office and Outlook required).

• Experience with ERP systems and CRM software preferred.

• Bilingual skills are a plus.

Employee Benefits

Bluefors offers a generous benefits package including health, dental, vision, 401K, long and short-term disability, life, training, tuition reimbursement, and Paid Time Off (PTO).

Physical Demands

This job operates in and out of a professional office environment. This position will have work that may be in an office or manufacturing setting. This position interacts with both internal and external customers in a professional, courteous manner, while keeping information confidential as needed. This role routinely uses standard office equipment such as computers, phones, filing cabinets and copiers. While in the manufacturing environment, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to humid conditions; fumes or airborne particles; heat; cold; risk of electrical shock and vibration. The noise level in the work environment is usually moderately loud. Mandatory PPE must be worn as required.

Work Environment

This job operates in and out of a professional office environment. This position will have work that may be in an office or manufacturing setting. This position interacts with both internal and external customers in a professional, courteous manner, while keeping information confidential as needed. This role routinely uses standard office equipment such as computers, phones, filing cabinets and copiers. While in the manufacturing environment, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to humid conditions; fumes or airborne particles; heat; cold; risk of electrical shock and vibration. The noise level in the work environment is usually moderately loud. Mandatory PPE’s must be worn as required.

This role does not offer sponsorship for work authorization.

Bluefors Cryocooler Technologies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of disability status, veteran status, or any other New York State or federally protected characteristic.