We are looking for a Customer Service Representative to join our team at Bluefors in Syracuse, NY. In this role, you will support customer interactions by processing requests, generating quotations, and ensuring accurate order handling while delivering a high level of service. This is a great opportunity for someone who thrives in a fast-paced, customer-focused environment and wants to contribute to a growing and innovative organization. Interested? Keep reading!

Your tasks will include providing timely and accurate responses to customer inquiries regarding order status and product information. You will process customer orders and changes in accordance with established policies and procedures, ensuring accuracy and efficiency. You will work cross-functionally with internal teams to resolve customer needs and provide timely feedback regarding any concerns. In addition, you will perform export compliance screenings in accordance with company policies and review purchase orders, contracts, and terms and conditions to ensure alignment and accuracy. You may also perform additional duties as assigned to support departmental and organizational goals.

We are looking for a candidate with a high school diploma or GED and six months to one year of related experience, or an equivalent combination of education and experience. An associate degree from a two-year college or technical school is preferred. You should demonstrate strong customer focus, excellent time management, and the ability to build and maintain effective working relationships. The ideal candidate will have strong interpersonal and communication skills, both written and verbal, along with basic computer proficiency including Microsoft Office and Outlook. You should be comfortable with data entry and processing tasks, demonstrate attention to detail, and be able to work both independently and collaboratively in a team environment. Dependability, adaptability, and a strong commitment to accuracy and customer satisfaction are essential.

We also appreciate candidates who have experience working with ERP systems and CRM software, as well as those with bilingual communication skills. A proactive mindset and the ability to anticipate customer needs and identify solutions will help you stand out. Candidates who contribute to process improvements stay organized in a fast-paced environment, and align with our core values—such as attention to detail, teamwork, continuous learning, and safety—will thrive in this role.

We offer you an interesting, challenging, and responsible position, along with the support of a highly skilled and growing organization. This is an excellent opportunity for your professional growth in a dynamic, enthusiastic, and collaborative team where we work together and support each other. We foster a multicultural work environment with room to grow, where you can use your potential and further develop your skills.

We offer a generous benefits package including health, dental, vision, 401(k), long- and short-term disability, life insurance, training, tuition reimbursement, vacation, and Paid Time Off (PTO).

Location: Syracuse, NY
Pay range: $19.23 – $24.03/hr (DOE)

Main Responsibilities include the following:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide timely and accurate information regarding customer order status and product inquiries

• Process customer orders and order changes according to established policies and procedures

• Collaborate cross-functionally to resolve customer needs and issues

• Provide timely feedback regarding customer concerns

• Perform export compliance screenings in accordance with company policies

• Review purchase orders, contracts, and terms and conditions for accuracy and compliance

• Perform additional duties as assigned

What We Expect from You

• High school diploma or general education degree (GED), or equivalent combination of education and experience

• Six months to one year of related experience in customer service or administrative role preferred

• Associate degree from a two-year college or technical school preferred

• Strong customer/client focus with the ability to build and maintain relationships

• Excellent time management and organizational skills

• Strong interpersonal and communication skills, both written and verbal

• Ability to work independently and in a team environment

• Proficiency in Microsoft Office and Outlook, with basic data entry and processing skills

• Ability to read and interpret documents such as procedures, manuals, and instructions

• Strong attention to detail and commitment to accuracy

• Dependability and adaptability in a fast-paced environment

• Commitment to safety and alignment with company Leadership Principles and workplace competencies

• Excellent command of English, both written and spoken

We Also Appreciate

• Experience working with ERP systems and CRM software

• Bilingual or multilingual communication skills

• A proactive approach to problem-solving and customer support

• Ability to identify process improvements and contribute ideas

• Strong organizational skills and ability to manage multiple priorities

• A team-oriented mindset with a collaborative approach to work

• Flexibility and adaptability in a dynamic work environment

• A positive attitude and strong alignment with company values, including safety, diversity, and organizational effectiveness

Physical Demands
This role operates in both office and manufacturing environments. The position requires regular use of standard office equipment such as computers, phones, filing cabinets, and copiers. While in the manufacturing environment, the employee may be exposed to moving mechanical parts and occasionally to humid conditions, fumes or airborne particles, heat, cold, risk of electrical shock, and vibration. The noise level is usually moderately loud, and required personal protective equipment (PPE) must be worn as applicable.

This role does not offer sponsorship for work authorization.

Bluefors Cryocooler Technologies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of disability status, veteran status, or any other New York State or federally protected characteristic.